Responsibilities:

Provide support to IS Analysts with daily Help Desk tasks and support staff to address issues with operation, function or access to computer hardware and software for all clinical and operational technology systems and services. (e.g. incident management, set up users)
Resolve issues with user access to systems and applications; assist with training clients to use applications after system or application upgrades
Escalate unresolved issues to the IS Analysts for resolution
Rollout standard software autonomously using corporate media library
Determine when to escalate issue to IS Analyst and/or Tier 3
Provide support for development of project plans for Application Manager/CTO approval (e.g. collect and describe business needs; provide testing, quality review and post implementation management)
Contribute to the development of departmental strategies, goals and priorities in consultation with Manager Applications and other team members
Desktop support operational standards and best practices
IT infrastructure Library (ITIL) Guidelines
Accessibility for Ontarians with Disabilities Act, Occupational health & Safety Act, Workplace Hazardous Material Information System

Requirements:

Undergraduate Degree in Health Informatics or equivalent experience, required
At least 1 year of IS Support experience, required, in a healthcare setting, preferred
Proficiency with MS Office (Outlook, Word, Excel, PowerPoint, etc.)
Able to travel between sites during business hours as required.
Excellent attendance and discipline free record required.

Apply here: https://identity.monster.com/login?state=hKFo2SBJY21OZ3FRQi1UbGVlUG4wa193TEd5LVBHT2pCbUNfQaFupWxvZ2luo3RpZNkgVnJuTHZKZXpVWDUtOTQtWjBhZ3ZyUEh1dUxveXB3NWKjY2lk2SBRZkh3TVY5dHVhM09hb0pJVmE3cThLTVBoUHROTEdMcw&client=QfHwMV9tua3OaoJIVa7q8KMPhPtNLGLs&protocol=oauth2&redirect_uri=https%3A%2F%2Fwww.monster.ca%2Fprofile%2Fauth%2Fcallback&response_type=code&audience=profiles-profile-app-service&scope=openid%20profile%20email%20offline_access&monsterProps=eyJsYW5ndWFnZVRhZyI6ImVuLUNBIiwicmVjb2duaXplZFVzZXIiOmZhbHNlLCJzaWduVXBGbG93IjoiQVBQTFkiLCJlbmhhbmNlZEFwcGx5Q29udGV4dCI6eyJmbG93VHlwZSI6Ik9GRlNJVEUiLCJqb2JJZCI6ImI1MjgxOGJjLTdlMDEtNGFjMi05MzFhLWIzYjlhMjVhOGM3OCIsInRyYWNraW5nU2Vzc2lvbklkIjoiYjUyODE4YmMtN2UwMS00YWMyLTkzMWEtYjNiOWEyNWE4Yzc4Xy0xIiwicmVkaXJlY3RVcmkiOiIvL3d3dy5tb25zdGVyLmNhL2pvYnMvYXBwbHktY29tcGxldGU_aWQ9YjUyODE4YmMtN2UwMS00YWMyLTkzMWEtYjNiOWEyNWE4Yzc4JnNpZD0mYXBwbHlSZXN1bHQ9Y2FuY2VsZWQifSwiZGV2aWNlSWQiOiJhOTViZmIxYy02NTc5LTQxMzItOGE2Yy1kNTdlYTBjMmYwOGQifQ

We thank all candidates that apply but only qualified candidates will be contacted for an interview

Humber River Health

New Jobs

Application Support Assistant