Qualifications

Do you have one to three years of experience providing excellent customer service and/or working in a customer support department?
Do you possess superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone?
Are you well-organized and detail-oriented, with the solid record-keeping skills needed to work with our customer tracking systems?
Do you have strong analytical skills?
Are you proficient with Microsoft Office 365?
Do you have excellent organizational and time management skills? Do you thrive on multi-tasking in a fast-paced environment?
Do you possess flexible availability to meet the needs of the business?
If you fluent in French, Cantonese and/or Mandarin? This is considered a requirement for the bilingual Contact Centre Representative role.

Responsibilities

We are looking for an outstanding verbal communicator, active listener and natural problem solver. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future.

Supporting customers who contact us through our call centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time).
Fielding a wide range of questions over the phone, e-mail and online chat and helping customers submit applications and documents accurately and on time. Our customers will reach out to you for one-to-one support navigating the process of managing their educational savings plans.
Acting as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects.
Taking ownership of challenges as they arise, identifying and filling gaps in documentation to keep customers on track.

Knowledge First Financial

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