You must apply online by visiting www.ontario.ca/careers.

Remember: The deadline to apply is Friday, August 23, 2024 11:59 pm EDT. Late applications will not be accepted

you must enter the JOB ID# 217592 in the search field to locate and apply for this position.

In this position, you will:

• respond to inquiries from clients, justice sector stakeholders, community agencies and Regional Office

• respond to distressed and emotionally upset clients who may be in crisis situations by listening and assessing nature of the enquiry, calming the client and using sensitivity, tact and diplomacy in asking appropriate questions

• establish and maintain office filing systems • open, update and close confidential case files and update program manuals in accordance with the V/WAP Policy and Procedures Manual and Ministry retention guidelines and directives

• prepare routine correspondence (example: client contact letters, letters to vendors), reports, spreadsheets, graphs, presentations • maintain, update and track office expenditures

• reconcile expenses with expenditure reports

• follow up with regional office and vendors to resolve discrepancies and late payment issues

• maintain office equipment such as photocopier and fax machine • arrange meetings, maintain and coordinate appointment calendars for Manager and Program staff

• provide assistance to the Manager in training/orientation sessions for volunteers and students

How do I qualify?

Mandatory • Typing to Ministry standards (50wpm) Administrative Knowledge and Skills:

• you have knowledge of office administrative processes practices relating to records and file management, office supplies and office equipment procurement and correspondence control

• you can obtain knowledge and understanding of practices and procedures relating to Freedom of Information and Protection of Privacy Act to provide accurate, non-confidential verbal and written information when responding to general inquiries from clients, Courts, Counsels, community agencies

• you have knowledge and experience with reconciling travel claims, office expenditures and vendor invoices Communication, Interpersonal and Customer Service Skills:

• you can respond to routine and non-routine inquiries from clients, justice sector stakeholders and community agencies with tact, sensitivity and diplomacy

• you can prepare routine correspondence and proofread written communications for accuracy in content, grammar, spelling, sentence structure, punctuation and format • you can work effectively within a team environment Analytical, Problem-Solving and Organization Skills:

• you have the ability to know when to defer serious client issues, calendar conflicts, irresolvable expenditure reconciliation issues, persistent requests to divulge information of a confidential nature and matters not covered by established procedures and guidelines to the manager for resolution

• you can prioritize and organize information and manage bring-forward filing systems

• you can arrange meetings and maintain appointment schedules and calendars • you can multi-task to meet service demands

• you can work with multiple stakeholders to develop and maintain systems to ensure coordination and organization of services Technical Skills:

• you are proficient with various computer software (i.e. Microsoft Office software such as Word, Outlook, Excel and PowerPoint, spreadsheet applications and database systems) to prepare correspondence, input data and collect information for statistical reporting

• you have demonstrated working knowledge of internet and web-based applications to access information related to general office administration

Ministry of Attorney General

About Us

New Jobs

Administative Assistant