PLEASE NOTE: to apply applicants will have to go online at www.gojobs.gov.on.ca or www.ontario.ca/careers and you must enter the JOB ID# -217915 in the search field to locate and apply to the competition.
provide benefit support and respond to a variety of inquiries received from the general public, benefit recipients, vendors, caseworkers and other stakeholders through the branch's busy contact centre;
• use your research and analytical skills to assess, validate and process invoices and applications for benefits;
• assess and resolve payment errors, recalculate allowable amount, and convey resolution;
• maintain social assistance database to ensure up-to-date, accurate and accessible information;
• compile and maintain confidential records and materials;
- • participate in the branch's continuous improvement initiatives and business process review activities
• Proven ability to gain knowledge of the role and mandate of the branch, administrative/office procedures, directives and guidelines pertaining to social services and assistance.
• Proven ability to understand, interpret and apply applicable legislation to respond to enquiries from the public, benefit recipients, vendors and other stakeholders regarding social assistance payments, benefits, eligibility and services