TD Bank is looking for an IT Support Analyst to provide application support for one of the bank's attestation platforms. The IT Support Analyst will provide a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.
Hybrid role
Job Requirements:
- Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
- Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
- Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
- Work effectively as a team, supporting other members of the team in resolving critical service issues
- Prioritize and manage own workload in order to deliver quality results and meet timelines
- Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
- Performs work on all aspects of the application/system support
- May act as a reference for team members or clients
- Applications/systems are moderate to highly complex and performed under minimal management supervision
- Actively involved in resolving client applications issues
- Performs problem determination including data gathering and analysis
EXPERIENCE & EDUCATION
- Undergraduate degree or Technical Certificate
- 2-3 years of relevant experience
- Experience with Oracle, Linux, Db2 or AIX is a nice to have
- ServiceNow or Jira experience would be an asset
Apply here online: https://td.wd3.myworkdayjobs.com/en-US/TD_Bank_Careers/job/Toronto-Ontario/IT-Support-Analyst-IV_R_1362189?locationCountry=a30a87ed25634629aa6c3958aa2b91ea?utm_source=careerbeacon&utm_medium=distro&utm_campaign=refer
Competition Number: R_1362189