About Us:

Collision Line Experts is a trusted auto body shop dedicated to providing exceptional service and quality repairs. We are looking for a professional and motivated Front Desk Associate to join our team. This individual will be the first point of contact for our clients, ensuring an excellent customer experience while efficiently managing administrative tasks.

Key Responsibilities:

Client Interaction:
Greet customers warmly and professionally as they enter the shop.
Take detailed notes of client needs regarding their vehicles.
Input client information and vehicle details accurately into the system.
Administrative Duties:
Handle all paperwork related to the body shop, including estimates, repair orders, and documentation.
Manage insurance claims and follow-ups with insurance companies to ensure timely processing.
Maintain and organize shop records and files.
Content Creation:
Create and manage social media content to promote the shop's services and showcase completed projects.
Coordination:
Communicate with technicians regarding client needs and ensure accurate information flow.
Schedule appointments and provide updates to clients on the status of their vehicles.

Requirements:

Prior experience in a front desk, customer service, or administrative role (experience in an auto body shop is a plus).
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in using computer systems and software for data entry and record-keeping.
Familiarity with insurance claims processes is an asset.
Creativity and experience with social media platforms for content creation.

What We Offer:

Competitive salary.
Opportunities for professional growth and development.
A friendly and supportive work environment.

If you're a proactive and customer-focused individual with a knack for organization and creativity, we’d love to hear from you!

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