Responsibilities:
- Working together with the Digital Communications Team developing, testing, and managing LEF’s Newcomer Portal (LNP)
- Works with others in implementing a digital communications strategy for the LNP
- Provides excellent remote customer service by applying a user-centered approach in a timely manner
- Identifies trends and client/end user needs that guide LEF’s Newcomers Portal content and finds tools/resources to support them
- Ensures LNP information and resources are relevant, up to date and reflect users’ needs and ensures that they meet organizational guidelines and standards
- Works with others to develop posts, stories and longer content pieces to be shared in LEF’s Newcomer portal and other social media channels in conjunction with Digital Communications department.
- Responds in a timely manner to LNP users’ inquiries and connect them to appropriate resource/ staff
- Interacts with newcomers over chat, email, text and phone effectively answering all clients enquires in a timely manner.
- Maintains remote in-depth relationships with newcomers to develop, monitor and follow-up actionable plans focused on strengthening of their assets.
- Updates monthly digital content calendar to guide online engagement
- Develops, coordinates and builds partnerships with community agencies, and other organizations to facilitate communication, referrals and client supports.
- Identifies and participates in opportunities for professional development in direct support of this role
- Other duties as assigned.
LEF Health and Safety compliance
- Participate in promoting Health & Safety at The Learning Enrichment Foundation in accordance with the Occupational Health & Safety Act.
- Participate in health & safety education and training
- Work in compliance with all LEF health & safety policies and procedures
Qualifications:
- Social Work degree, Social Services Worker diploma or Employment/Settlement Counselling diploma from recognized institution and/or equivalent experience
- 3 – 5 years’ experience working with newcomers in a not-for-profit environment
- Ability to engage with newcomer families from multiple access points (social networks, faith communities, community groups and organizations)
- Ability to identify and address barriers to newcomers’ participation
- Commitment to a holistic, client-centred approach
- Strong case management (including attentive listening and documentation) and asset mapping skills
- Excellent remote customer service skills. Anticipates, understands, and responds to the clients’ needs in a way that exceeds their expectations
- Experience creating digital content for newcomers’ audiences including internationally trained professionals, an asset
- Ability to accurately summarize and communicate complex communications
- Experience in independent researching and fact-checking
- Ability and experience in working under tight deadlines.
- Intermediate comfort using content management systems (i.e. WordPress) and knowledge of Search Engine Optimization
- Ability to speak/write in a second language, an asset
- Strong digital literacy and technology skills, with experience using the Microsoft suite; outlook, word, excel and teams.
- Strong oral and written communication skills
- Solid outreach, promotion and marketing skills
- Strong understanding of the local community (Weston/Mount Dennis) and of community development issues
- Multi-cultural sensitivity and able work in a multi-cultural/multi-racial environment
- Ability to commute to participate and support activities and events including outreach.
- Adaptable to changing work hours and locations.
- Must be able to work from a home office with the flexibility to attend to LEF offices when required.
Other Requirements:
- Vulnerable Sector Check is mandatory.
Your application:
Email your resume and cover letter as ONE document to recruiting@lefca.orgby:
Posting Date: Oct 15th, 2024
Closing Date: October 22nd, 2024